P&P Rates (Shipping rates)
I have a set rate of P&P (S&H) for items purchased. If you are from the United Kingdom the P&P will be £2.49 even if it is 10 balls of Yarn or maybe one pattern as long as the total volume of the parcel is less than 61cm x 46cm x 46cm (items larger that this are noted on the listings of the items). For Europe and Rest of World see below.
Orders are normally dispatched between 2-5 days after payment has been received. When you order is dispatched a notification email will be sent. If you require your order quickly please use the £6.35 tracking option (UK only).
United Kingdom = £2.49 (2-5 working days)
UK Tracked = £6.35 - Parcels under 2kg (and smaller than 610mm x 460mm x 460mm in size) will be sent Special Delivery and parcels over 2kg (or over 610mm x 460mm x 460mm in size) will be sent by 1st Recorded. If you choose this option your order will be given priority and posted as soon as possible, usually one working day after purchase (Monday to Friday). If your order weights over 2kg (and/or is over 610mm x 460mm x 460mm) and you would like your parcel sent by Special Delivery please complete 2 separate orders.
Europe & South Ireland Tracked = £9.99 (7-10 working days)
Rest of the World Tracked = £13.49 (7-28 working days)
Please note I can only send items to the address that was completed at checkout. Please check that your email address and the postal address is completed correctly before submitting payment. I can not be held responsible for items lost or delayed due to an incomplete or wrong address given.
Europe & S Ireland customers - Please note I can only send items under 1.5kg in weight for one parcel (not larger than 90cm length plus depth plus width), I am happy to accept 2 seperate orders if you would like to order over that weight and size. I am happy to accept 2 separate orders if you would like to order over that weight. Due to items going missing I only send items to Europe using Royal Mail International signed for.
USA & the Rest of World - Please note I can only send items under 1kg in weight for one parcel (not larger than 90cm length plus depth plus width), I am happy to accept 2 seperate orders if you would like to order over that weight and size. I am happy to accept 2 separate orders if you would like to order over that weight. Due to items going missing I only send items to Rest of World using Royal Mail International Signed For. Sorry I am unable to send items to Korea due to problems with parcels going missing.
If you purchase over these weights your order will be refunded. Placing 2 or more orders is cheaper than using an international courier. If you choose the wrong delivery option for your country the order will be refunded.
VAT is 20% where applicable, we currently do not refund VAT for orders outside the European Union.
VAT registration number 932 5966 95.
I accept Credit or Debit Card & PayPal using a secure checkout. I only accept payments in £'s Sterling. Sorry I can no longer accept cheques, do not send cheques or postal orders.
Email - firstname.lastname@example.org
I normally email back within 2-5 working days, if you would like to leave a message against your order you can do so while it is pending, for example you may have ordered one unit instead of two, or you may need your order by a certain date. Login to Your Account (top right hand side of front page), just enter your email address and order number. Once the order page is open move down the page and you will see a message box, just leave a quick message and it will be printed off with your order, if you leave the message when the order is past the pending stage I will not see your message.
Or write to:
Linda Smith, Purplelinda Crafts, 39 Firthview Drive, Inverness, IV3 8NS, United Kingdom. Please note that I only accept orders online, please do not post an order to me as I can only process Credit/Debit Cards throught the website and do not accept cheques or postal orders.