Delivery Policy
We dispatch your order using Royal Mail and offer a fixed Postage (Shipping) rate for purchased items. For customers in the United Kingdom, the P&P is £4.25 (Royal Mail Tracked 48 Delivery), whether you order 10 balls of yarn or just one pattern, provided the total parcel volume does not exceed 61cm x 46cm x 46cm (items exceeding this size are indicated in the item listings). For Europe and the Rest of the World, please refer to the information below.
Orders are typically dispatched within 2-5 days after we receive payment (note that Special Orders may take additional time). You will receive a notification email once your order has been dispatched.
POSTAGE COSTS:
United Kingdom = £4.25 (2-5 working days) Parcels are dispatched via Royal Mail Tracked 48 and typically arrive within 2 days of posting, though delivery can take up to 10 days. A tracking number will be automatically issued to you by ourselves and Royal Mail.
Europe & South Ireland Tracked = £14.99 (7-30 working days)
World Zone 1 Tracked = £24.99 (7-60 working days)
World Zone 2 Tracked = £28.99 (7-60 working days)
Delivery to Brazil may take between 30 to 90 days as parcels are subject to customs clearance.
Please be aware that we can only dispatch items to the address provided at checkout. Ensure that your email and postal addresses are correctly entered before you submit payment. We are not liable for items that are lost or delayed due to an incorrect or incomplete address being provided.
Europe & S Ireland customers - Please be aware that we can only dispatch parcels weighing less than 2kg and with combined dimensions (length, depth, and width) not exceeding 90cm. Should you wish to order items beyond these limits, we are willing to accommodate two separate orders. Additionally, to ensure the security of the deliveries, we exclusively use Royal Mail Tracked & Signed for shipments to Europe.
USA & the Rest of World - Please be aware that we can only dispatch items weighing less than 2kg per parcel, with dimensions not exceeding a combined total of 900mm in length, depth, and width. Should you wish to order items beyond these limits, we are pleased to accommodate two separate orders. Owing to instances of lost items, we exclusively ship international orders via Royal Mail Tracked & Signed service.
Cancellation/Returns Policy:
You are entitled to cancel your order within 14 days of receipt without needing to provide a reason, although feedback is appreciated. It is your responsibility to care for the goods while they are in your possession. We reserve the right to charge you for any reduction in the value of the goods resulting from unnecessary handling, beyond what is needed to ascertain their nature, characteristics, and functioning. The goods must be returned to our contact address at your expense and risk, and we recommend insuring them for the return journey. Please include your name, address, email, and order number with the returned items. A Return Form (Cancellation Form) is available for printing here, or you may use a copy of your order. Your right to cancel is honoured if the goods are returned within this 14-day period:
Purplelinda Crafts,
Unit 4, 15 Lotland Street,
Inverness,
Highland,
IV1 1ST
Upon receipt of the returned goods, any amount debited from your credit/debit card or PayPal account will be refunded to you as promptly as possible, and certainly within 14 days.
VAT is charged at 20% where applicable. Currently, we do not offer VAT refunds for orders placed outside the European Union.
VAT registration number 932 5966 95.