We use Royal Mail to send your order and have a set rate of Postage (Shipping) for items purchased. If you are from the United Kingdom the P&P will be £3.99 (Royal Mail Tracked 48 Delivery) even if it is 10 balls of Yarn or maybe one pattern as long as the total volume of the parcel is less than 61cm x 46cm x 46cm (items larger that this are noted on the listings of the items). For Europe and Rest of World see below.
Orders are normally dispatched between 2-5 days after payment has been received (please note Special Orders will take longer). When your order is dispatched a notification email will be sent.
United Kingdom = £3.99 (2-5 working days) parcels are sent Royal Mail Tracked 48 and normally take 2 days after posting but may take up to 10 days. You will automatically get sent a tracking number from Royal Mail.
Europe & South Ireland Tracked = £14.99 (7-30 working days)
World Zone 1 Tracked = £24.99 (7-60 working days)
World Zone 2 Tracked = £28.99 (7-60 working days)
Brazil can take 30 to 90 days for delivery as the parcels are held at customs.
Please note we can only send items to the address that was completed at checkout. Please check that your email address and the postal address is completed correctly before submitting payment. We cannot be held responsible for items lost or delayed due to an incomplete or wrong address given.
Europe & S Ireland customers - Please note we can only send items under 2kg in weight for one parcel (not larger than 90cm length plus depth plus width), we are happy to accept 2 separate orders if you would like to order over that weight and size. Due to items going missing we only send items to Europe using Royal Mail Tracked & Signed.
USA & the Rest of World - Please note we can only send items under 2kg in weight for one parcel (not larger than 900mm length plus depth plus width), we happy to accept 2 separate orders if you would like to order over that weight and size. Due to items going missing we only send items to Rest of World using Royal Mail Tracked & Signed.
You have the right to cancel (return) your order within 14 days of receiving your goods. No reason is necessary but always helpful. You have a duty to take reasonable care of the goods while in your possession and we have a right to deduct an amount from the refund if you have diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function. You must send the goods back to us at our contact address at your own cost and risk and we advise you to ensure goods are adequately insured during any return journey. You must enclose your name, address, email and order number with the returned items, a Return Form (Cancellation Form) can be printed off here, or you can use a copy of your order. This right will be fulfilled if you return the goods before the expiry of this period to:
Unit 4, 15 Lotland Street,
Once the goods have been received back, any sum paid to us from your credit/debit card or Paypal account will be re-credited to your account as soon as possible and in any event within 14 days.
VAT is 20% where applicable, we currently do not refund VAT for orders outside the European Union.
VAT registration number 932 5966 95.