P&P Rates (Shipping rates) and payment methods
You have the option firstly to pay by ClearAccept and you have the alternative payment method of Paypal
We have a set rate of P&P (S&H) for items purchased. If you are from the United Kingdom the P&P will be £3.99 (Tracked Delivery) even if it is 10 balls of Yarn or maybe one pattern as long as the total volume of the parcel is less than 61cm x 46cm x 46cm (items larger that this are noted on the listings of the items). For Europe and Rest of World see below.
Orders are normally dispatched between 2-5 days after payment has been received (please note Special Orders will take longer). When your order is dispatched a notification email will be sent.
United Kingdom = £3.99 (2-5 working days) parcels are sent Royal Mail Tracked and normally take 2 days after posting but may take up to 10 days. You will automatically get sent a tracking number from Royal Mail.
UK Tracked = £8.49 - Parcels under 2kg (and smaller than 610mm x 460mm x 460mm in size) will be sent Special Delivery and parcels over 2kg (or over 610mm x 460mm x 460mm in size) will be sent by 1st Recorded. If you choose this option your order will be given priority and posted as soon as possible, usually one working day after purchase (Monday to Friday). If your order weights over 2kg (and/or is over 610mm x 460mm x 460mm) and you would like your parcel sent by Special Delivery, please complete 2 separate orders.
Europe & South Ireland Tracked = £14.99 (7-30 working days)
World Zone 1 Tracked = £24.99 (7-60 working days)
World Zone 2 Tracked = £28.99 (7-60 working days)
Brazil can take 30 to 90 days for delivery as the parcels are held at customs.
Please note we can only send items to the address that was completed at checkout. Please check that your email address and the postal address is completed correctly before submitting payment. We cannot be held responsible for items lost or delayed due to an incomplete or wrong address given.
Europe & S Ireland customers - Please note we can only send items under 2kg in weight for one parcel (not larger than 90cm length plus depth plus width), we are happy to accept 2 separate orders if you would like to order over that weight and size. Due to items going missing we only send items to Europe using Royal Mail Tracked & Signed.
USA & the Rest of World - Please note we can only send items under 2kg in weight for one parcel (not larger than 900mm length plus depth plus width), we happy to accept 2 separate orders if you would like to order over that weight and size. Due to items going missing we only send items to Rest of World using Royal Mail Tracked & Signed.
VAT is 20% where applicable, we currently do not refund VAT for orders outside the European Union.
VAT registration number 932 5966 95.